Effective Date: 1 September 2025

Computronix (“we”, “us”, “our”) operating the online store CtxStore.in is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, secure, and retain personal information when you visit or transact at CtxStore.in, or contact us offline. It also includes certain terms related to buying and selling on our platform.

What Personal Data We Collect and Why We Collect It

1. Information We Collect

1.1. Information You Provide Directly

  • Registration and contact: name, email, phone number, billing/shipping address.

  • Order information: items purchased, payment details (via secure payment gateway), invoice address.

  • Support and inquiries: messages, requests, feedback, warranty claims.

1.2. Automatically Collected Information

  • Device and usage data: IP address, browser type, device identifiers, time stamps.

  • Cookies & analytics: e.g., for cart persistence, site usage analysis, marketing.

2. How We Use Your Information

  • To process orders, payments, returns, and deliver products.

  • To communicate order updates, shipment tracking, support responses, and promotions (if opted-in).

  • To verify transactions and prevent fraud or misuse.

  • To improve our site and services, including analytics and personalization.

  • To comply with tax, warranty, and regulatory obligations.

3. Disclosure of Information

  • Service providers: logistics partners, payment processors, and IT providers, only to the extent necessary to complete transactions.

  • Legal requirements: if required by government, taxation, or regulatory authorities.

  • Business transfers: in the event of merger, acquisition, or restructuring, subject to confidentiality obligations.

4. Buying & Selling Related Aspects

  • Order Processing: Personal and payment information is required to confirm your purchase and deliver goods.

  • Payment Security: Payments are processed through secure third-party gateways; we do not store your full payment details.

  • Fraud Prevention: Transactions may be monitored for suspicious or fraudulent activity. Orders flagged as high risk may be delayed, held, or cancelled.

  • Returns & Refunds: If you return a product, we may collect additional information to process refunds or replacements in accordance with our Return Policy.

  • Warranties & Service: For products with manufacturer warranties, we may share your information with the brand/service provider to fulfill warranty obligations.

  • Customer Responsibility: Customers must ensure the accuracy of shipping/billing details. Incorrect details may cause delays or additional costs.

5. Cookies & Tracking Technologies

  • We use cookies to maintain your cart, remember preferences, and analyze performance.

  • You can disable cookies in your browser, but site functionality may be limited.

6. Data Security & Retention

  • We implement technical, administrative, and physical security measures to protect your data.

  • Data is retained as long as necessary to process orders, maintain legal records, or resolve disputes. For example, order data may be retained for [e.g., 5 years] for tax and accounting purposes.

7. Your Rights

  • Access, correct, or request deletion of your personal data (except where retention is legally required).

  • Withdraw consent to promotional communications at any time.

  • For details: email us at computronixlko@gmail.com.

8. International Transfers

  • Your data may be processed and stored outside India, including servers in other countries, but always with appropriate safeguards.

9. Children’s Privacy

  • We do not knowingly collect personal data from children under 13. If discovered, such data will be deleted immediately.

10. Changes to this Policy

  • We may update this policy from time to time. Material changes will be published on this page with an updated effective date.

11. Contact Information

  • Computronix (CtxStore.in)
    Address: 3/96, Vivek Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India
    Email: computronixlko@gmail.com
    Website: CtxStore.in