Effective Date: 1 September 2025

At Computronix (CtxStore.in), we are committed to delivering your orders quickly and safely. This Shipping Policy outlines our current delivery practices, service areas, and timelines.

1. Shipping Coverage

  • At present, we deliver only in:

    • Lucknow (all major areas)

    • Selected cities of Uttar Pradesh (please confirm service availability at checkout or by contacting us).

  • Delivery to other states/cities is not available at this time.

2. Shipping Charges

  • Delivery charges may vary depending on the order value, product weight, and delivery location.

  • Standard delivery charges will be displayed during checkout before payment.

  • For large or bulky items, additional delivery fees may apply.

3. Order Processing Time

  • Orders are usually processed within 1–2 business days after confirmation of payment.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

4. Delivery Timelines

  • Within Lucknow: Delivery typically within 1–3 business days.

  • Other cities in Uttar Pradesh: Delivery within 3–7 business days, depending on location.

  • Delays may occur due to traffic, courier availability, weather, or unforeseen circumstances.

5. Courier & Delivery Partners

  • Deliveries in Lucknow are handled by our in-house delivery team or trusted local partners.

  • For nearby cities in Uttar Pradesh, we use reliable regional courier services.

6. Order Tracking

  • Once your order is dispatched, you will receive an SMS/Email confirmation with delivery details.

  • Tracking updates may be limited for in-house deliveries but our team will stay in touch regarding order status.

7. Failed Delivery

  • If delivery fails due to incorrect address/phone number or customer unavailability, our team will attempt one re-delivery.

  • After repeated failed attempts, the order may be cancelled. Refunds (if applicable) will exclude delivery charges.

8. Damaged or Missing Items

  • Please inspect your order at the time of delivery.

  • If you receive a damaged product or items are missing, notify us within 48 hours at computronixlko@gmail.com with proof (photos/invoice).

  • Claims raised after 48 hours may not be eligible for replacement or refund.

9. Contact for Shipping Queries

For any delivery-related questions or to confirm if we serve your area:

  • Computronix (CtxStore.in)
    Address: 3/96, Vivek Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India
    Email: computronixlko@gmail.com
    Website: CtxStore.in